Terms & Conditions
Coban Guitars is not in any way connected, affiliated, endorsed, sponsored, or approved by any particular guitar brand (including, but not limited to, Gibson, Fender, Gretsch or Ibanez etc) (Brands).
The products provided by Coban Guitars through the website are provided unassembled and ‘as is’. These products are not affiliated, endorsed, sponsored, or approved by any Brands.
Coban Guitars expressly disclaims any connection or relationship with any Brands.
1. Acceptance of Terms
This privacy policy applies to Coban Guitar’s website at https://cobanguitars.co.uk/ (the “Website”). We at Coban Guitars take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
2. Data Controller
For the purpose of the DPA and GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Mark Banthorpe at our address The Chase The Common Norfolk NR14 8EB.
3. Consent
By using the Website you consent to this policy. We are registered with the Information Commissioner’s Office for this purpose.
4. Collection of Personal Data
We will collect personal data on this Website only if it is directly provided to us by you the user, e.g., your e-mail address, name, home or work address, and telephone number, and therefore has been provided by you with your consent. Normally, you will only provide such details if you [wish to sign up for our free e-newsletter or other resources, or] are making a purchase from us.
5. Analytical Tools
We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs, and other communication data (but this data will not identify you personally).
6. Payment Information
Your payment information (e.g., credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third-party payment processors that we use. Coban Guitars will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
7. Data Storage and Processing
We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
8. Use of Personal Data
The information that we collect and store relating to you is primarily used to enable us to provide our services to you and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
- If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
- Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
- Where you have consented to receive our e-newsletters, from time to time to provide that to you.
9. Disclosure to Regulatory Bodies
We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimize credit risk.
10. Third-Party Disclosure
Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.
11. Withholding Consent
If you do not want us to use your data for our [or third parties’] use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed in clause 2, or sending us an email to admin@cobanguitars.co.uk at any time.
12. Advertisers
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
13. Revocation of Consent
If you have given us consent to use your data for a particular purpose, you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at admin@cobanguitars.co.uk at any time.
14. Data Transfers Outside the EEA
As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”.
15. Personal Data Transfers
A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR.
16. Sensitive Personal Data
We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
17. Transfer of Personal Data
We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Coban Guitars business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
18. Legal Compliance
Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
19. Marketing Opt-Out
You have the right to opt out of our processing your personal data for marketing purposes by contacting us at admin@cobanguitars.co.uk.
20. Data Security
The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
21. Password Protection
Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password that is not easy for someone to guess.
22. Third-Party Websites
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
23. Cookies
Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website.
24. Access to Personal Data
The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you.
25. Change of Permissions
You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you.
We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome any queries, comments, or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at The Chase The Common Norfolk NR14 8EB or admin@cobanguitars.co.uk.
Version: October 2018